AEVIGENIX CANADA

Shipping, Returns &
Refund Policy

Last Updated: October 2026

For purposes of this policy, Aevigenix Labs (referred to throughout as "Aevigenix," "we," "us," or "our") means the entity operating the Canadian Aevigenix Labs website at aevigenixlabs.ca .

At Aevigenix, product integrity and appropriate handling of research materials are important considerations throughout fulfillment and delivery. Please review this policy before placing an order.

1. Order Processing

Orders are subject to product availability, payment authorization, order verification, and acceptance by Aevigenix.

Processing times shown on the Site are estimates and may vary based on order volume, product availability, holidays, weather, carrier interruptions, or other circumstances outside our reasonable control.

Aevigenix reserves the right to refuse, limit, or cancel an order where necessary, including where an order appears inconsistent with our Research Use Only requirements.

2. Shipping

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout where applicable.

Delivery dates and transit times are estimates only and are not guaranteed.

Once an order has been transferred to the carrier, delays may occur because of weather, carrier operations, service interruptions, customs or regulatory requirements, or other circumstances outside Aevigenix's reasonable control.

Aevigenix ships exclusively within Canada.

3. Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review the shipping address before submitting an order.

If an incorrect or incomplete address results in a delayed, returned, or undeliverable shipment, additional shipping charges may apply to resend the order where permitted.

Contact Aevigenix as soon as possible if an address correction is required. We cannot guarantee that an address can be changed after an order enters fulfillment.

4. Delivery & Package Responsibility

Customers should monitor tracking information and retrieve delivered packages promptly.

Research materials may require specific storage conditions. Customers are responsible for following the storage information accompanying the applicable product and for appropriately storing materials following delivery.

Aevigenix cannot guarantee product integrity when a shipment has been left unattended after confirmed delivery, improperly stored following delivery, or otherwise handled outside Aevigenix's control.

5. Damaged, Incorrect or Missing Products

Please inspect your order promptly upon receipt.

If a product arrives damaged, an incorrect product is received, or an item is missing from the shipment, contact Aevigenix Customer Support within [X DAYS] of confirmed delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging where applicable
• Photographs of the shipping label where requested

Aevigenix will review the information and determine the appropriate resolution, which may include replacement, store credit, or refund where applicable.

6. Returns

Due to the specialized nature of laboratory research materials and the inability to verify storage conditions, handling, contamination, tampering, or chain of custody after products leave Aevigenix's control, research products generally cannot be returned or restocked after delivery.

Products should not be shipped back to Aevigenix without prior authorization.

Any authorized return must comply with the instructions provided by Aevigenix Customer Support.

7. Refunds

Refund eligibility will be determined based on the circumstances of the order and applicable law.

Where a refund is approved, it will generally be issued to the original payment method. Financial institutions and payment processors may require additional time to post the refund.

Shipping charges are [REFUNDABLE / NON-REFUNDABLE] except where required by law or where Aevigenix determines otherwise.

8. Lost or Stolen Packages

If tracking indicates that a package has been delivered but it cannot be located, please contact the carrier and Aevigenix Customer Support promptly.

Aevigenix will assist with available carrier information and claims procedures where appropriate. Replacement or reimbursement is not automatically guaranteed for packages recorded by the carrier as successfully delivered.

9. Research Use Only

10. Contact Us

Questions about an order, shipment, return, or refund may be directed to: